Christina Molina

TECHNICAL BUSINESS ANALYST

Hello, I'm Christina.

I specialize in bridging the communication gap between technology specialists and clients. I am passionate about optimizing processes and workflows by facilitating meaningful collaborations.

Technical skills

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SCCM
 
JAMF
Microsoft Active Directory
SCCM
 
JAMF
Microsoft Active Directory

Endpoint Management

Advanced Troubleshooting & End-User Software & Hardware Support for Windows, Mac, Linux, and mobile devices.
Advanced Troubleshooting & End-User Software & Hardware Support for Windows, Mac, Linux, and mobile devices.

Technical Support

Compliance testing & verification
Section 508/ADA Compliance Auditing
Compliance testing & verification
Section 508/ADA Compliance Auditing

Web Accessibility

SQL Database Design & Implementation
SQL Query Development
FileMaker Pro Database Design
SQL Database Design & Implementation
SQL Query Development
FileMaker Pro Database Design

Databases

UNIX- Bash Scripting, Mac OS Terminal
Powershell
UNIX- Bash Scripting, Mac OS Terminal
Powershell

Programming

Deployment & Management of Mac OSX & Windows Server 2016
Hypervisor VM Monitor
Deployment & Management of Mac OSX & Windows Server 2016
Hypervisor VM Monitor

Servers

 

Project Management

  • Proven ability Gather & understand business requirements to design & develop effective solutions

Leadership & Collaboration

  • Proven leadership skills and the ability to work both independently and in a cross-functional team

  • Strong analytical thinking skills and the ability to solve complex application integration issues

Business Processes

  • Experience optimizing  Technical processes for better performance, greater efficiency, and improved outcomes

  • Proven ability to gather and Understand Business requirements

IT Service Management

  • Develop, Implement, and Manage IT Services to Meet Business Needs 

  • Identify Gaps in Service Strategy

Communication & Documentation

  • Translating complex, technical concepts into easily understood terms

  • Creation and management of instructional, policy, and procedural documents and KB articles

Problem Solving

  • Strong analytical thinking skills and the ability to solve complex application integration issues

  • Organizational skills and the ability to cope with a fast-paced and challenging work environment

 

Professional skills

 

TIMELINE

2020

2012 - PRESENT

YALE UNIVERSITY

2021

ITIL V4 CERTIFICATION

ROLES & PROJECTS

2018 - 2020

2020 - PRESENT

INCIDENT MANAGEMENT PROCESS DISCOVERY

2016 - 2018

MASTERS OF SCIENCE IN ENGINEERING
MANAGEMENT OF TECHNOLOGY

FAIRFIELD UNIVERSITY

GPA 3.9

ASSIGNMENTS/ROTATIONS

2017 - 2018

ACCESS 2 SQL

CAPSTONE PROJECT

Business Analyst

2010 - 2012

SACRED HEART UNIVERSITY

TECHNICAL SUPPORT SERVICES SPECIALIST

Student Technology

2009 - 2010

PCW COMPUTER

BENCH TECHNICIAN

2003 - 2007

BACHELORS OF ARTS IN MUSIC

WESTERN CONNECTICUT STATE UNIVERSITY

With a Minor in Literature

 

CONTACT ME