Technical skills
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SCCM
JAMF
Microsoft Active Directory
SCCM
JAMF
Microsoft Active Directory
Endpoint Management
Advanced Troubleshooting & End-User Software & Hardware Support for Windows, Mac, Linux, and mobile devices.
Advanced Troubleshooting & End-User Software & Hardware Support for Windows, Mac, Linux, and mobile devices.
Technical Support
Compliance testing & verification
Section 508/ADA Compliance Auditing
Compliance testing & verification
Section 508/ADA Compliance Auditing
Web Accessibility
SQL Database Design & Implementation
SQL Query Development
FileMaker Pro Database Design
SQL Database Design & Implementation
SQL Query Development
FileMaker Pro Database Design
Databases
UNIX- Bash Scripting, Mac OS Terminal
Powershell
UNIX- Bash Scripting, Mac OS Terminal
Powershell
Programming
Deployment & Management of Mac OSX & Windows Server 2016
Hypervisor VM Monitor
Deployment & Management of Mac OSX & Windows Server 2016
Hypervisor VM Monitor
Servers
Project Management
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Proven ability Gather & understand business requirements to design & develop effective solutions
Leadership & Collaboration
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Proven leadership skills and the ability to work both independently and in a cross-functional team
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Strong analytical thinking skills and the ability to solve complex application integration issues
Business Processes
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Experience optimizing Technical processes for better performance, greater efficiency, and improved outcomes
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Proven ability to gather and Understand Business requirements
IT Service Management
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Develop, Implement, and Manage IT Services to Meet Business Needs
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Identify Gaps in Service Strategy
Communication & Documentation
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Translating complex, technical concepts into easily understood terms
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Creation and management of instructional, policy, and procedural documents and KB articles
Problem Solving
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Strong analytical thinking skills and the ability to solve complex application integration issues
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Organizational skills and the ability to cope with a fast-paced and challenging work environment
Professional skills
TIMELINE
2020
2021
ITIL V4 CERTIFICATION
ROLES & PROJECTS
2018 - 2020
2020 - PRESENT
INCIDENT MANAGEMENT PROCESS DISCOVERY
2016 - 2018
MASTERS OF SCIENCE IN ENGINEERING
MANAGEMENT OF TECHNOLOGY
FAIRFIELD UNIVERSITY
GPA 3.9
ASSIGNMENTS/ROTATIONS
2015 - 2016
2014
CAREER DEVELOPMENT PROGRAM (CDP)
Media Services
2010 - 2012
SACRED HEART UNIVERSITY
TECHNICAL SUPPORT SERVICES SPECIALIST
Student Technology
2009 - 2010
PCW COMPUTER
BENCH TECHNICIAN
2003 - 2007
BACHELORS OF ARTS IN MUSIC
WESTERN CONNECTICUT STATE UNIVERSITY
With a Minor in Literature
